Hyatt Night Team Leader - Front Office in LONDON, United Kingdom

Description:

One of the finest 5-star hotels in London, Hyatt Regency London – The Churchill is ideal for both business and leisure travelers, offering a peaceful yet central location. Situated in the heart of London’s West End, this luxurious hotel is within walking distance to many of London’s leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

The Front Office Team is for providing guests with all service and assistance connected with arrival to and departure from the hotel. The Team cooperates closely with the other Hotel departments ensuring that the guest preferences are noted and utilised to provide guests with the overall stay that reflects their particular needs. Some of the key processes include but are not limited to:

  • Responsible for the preparation and disposition of all Night Audit work
  • Responsible for all Front Office functions during the overnight shift.
  • Responsible for checking in and checking out of all hotel guests.
  • Responsible for handling guest complaints during the night shift
  • Responsible for training and managing the Night Hosts
  • The role includes supervising and training Hosts, as well as assisting the Assistant Guest Service Manager cooperating to the smooth and efficient running of the department.

Qualifications:

With your passion and care for guests, you are always looking for ways to exceed their expectation. You are currently working in a customer facing environment and have an inquisitive nature and the desire to achieve your best. Your smart appearance, good communication skills and attention to detail round up your profile.

If you are a dynamic, sociable and passionate individual that is looking to join a fun and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits, including

12 complimentary nights

Individual personal career development opportunities

£500 Reward for recommending a friend

Interest free season ticket loan

Tuition Aid, to name but a few.

Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Full-time
Job: Front Office
Req ID: LON002623

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.