Hyatt Hotel Manager - Guest Services in SHENZHEN, China
Directly responsible for the success of the housekeeping, gallery and food & beverage departments of the hotel. A hands-on approach is necessary to effectively assist General Manager to manage the quality of customer service and hotel cleanliness. * Oversees and assists in the preparation and updates of the Guests Services Operations Manual. * Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. * In-charge of hotel operations when General Manager is away from the hotel site. * Ensures that all Guest Services associates deliver the brand promise and provide exceptional guest service at all times. * Ensure that Guest Satisfaction Survey (Hysat) scores are achieved or exceeded according to corporate targets. * Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
* 3-5 years Front Office Manager or Executive Lounge Manager experience is required
Primary Location: CN-44-Shenzhen
Organization: Hyatt Place Shenzhen, Dongmen
Job Level: Full-time
Job: Front Office
Req ID: SHE000900
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.