Hyatt Front Office - Team Leader in JOHANNESBURG, South Africa
It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability.
As Front Office Supervisor, you will
Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to guide guests and answer questions. Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modelling the way, by training, empowering, and coaching throughout the employment lifecycle. Keep a pulse on workflow, room status and group activity and effectively communicate info for well-informed fellow departments, to increase team efficiency and overall productivity. Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
A true desire to satisfy the needs of others in a fast paced environment Diploma or Degree in Hospitality Refined verbal and written communication skills Minimum of one year previous supervisory experience in rooms preferred Ability to work a flexible schedule including Weekends, Holidays and Overnight Shifts Must be proficient in general computer knowledge, including a working knowledge of Opera & Reserve Candidates should be extremely detail oriented and organized Candidates should possess proven leadership skills The responsibilities include assisting in overseeing any area in the Front Office Duties may also include training, staff development and scheduling Ability to stand and walk for long periods of time
Primary Location: ZA-GT-Johannesburg
Organization: Hyatt Regency
Job Level: Full-time
Job: Front Office
Req ID: JOH000103
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.