Hyatt Assistant Front Office Manager in KOWLOON, China
* You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. * To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. * To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. * To spend time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.
* Minimum 3 years work experience as Assistant Manager - Front Office / Guest Relations in a hotel. * Well developed communication and customer relations skills.
Primary Location: CN-91-Kowloon
Organization: Hyatt Regency Hong Kong, Tsim Sha Tsui
Job Level: Full-time
Job: Front Office
Req ID: KOW000074
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.