Hyatt Host/Hostess - Rake%27s Cafe Bar in LONDON, United Kingdom
Host / Hostess – Rake's
Welcome to the Andaz, where our name translates from Hindi as “personal style”… Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences.
Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.
As a Host/Hostess at the Rake’s Café Bar, I provide all guests with a courteous, professional, efficient and flexible service and assistance tailored to their experience. Some of my key processes are; * maintaining and updating the restaurant guest history records, * to maintain a legible and up-to-date reservation book, * assisting our guest’s during their stay and handling guest complaints * maximising revenue opportunities through up selling * to provide all required information about the Hotel, available services and facilities * to handle guest enquiries either by telephone or in person * to make table reservations and thereby effectively control and maximize the flow of guests and to establish a rapport with guests * providing guest recognition and good customer relationships.
Rake’s is a recently re-opened concept focused on creativity and fun, which serves breakfast, all day dining, late night snacks, cocktails and weekend brunches. The menu reflects the countries from the Atlantic coast through to the Mediterranean Sea, countries rich in culinary traditions, exotic ingredients and flavours.
Within the Andaz London Liverpool Street, I find an environment that is fun, creative, open to change and new ideas, often finding inspiration through our own ideas or experience.
Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company!
What is in it for you? Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room. * 12 free nights per year of service across Hyatt Hotels worldwide * Employee and Friends & Family rates across Hyatt Hotels worldwide * 1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment * Discounts of up to 50% in our 7 restaurants & bars * Uniform provided and laundered complimentary * Complimentary meals on duty * Refer a friend bonus £500 per colleague introduced * Bike 2 work scheme * Busy social calendar including annual summer & Christmas celebrations * Workplace pension scheme * Annual season ticket loan * Team member & performance rewards system redeemable in the form of complimentary stays, massages and many more _Please be sure to be eligible to work and live in the UK before applying._
Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Req ID: LON003237
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.