Hyatt Events Sales Executive in MUMBAI, India
· provide an extremely high level of professional expertise and customer focus to all acquisition, retention and development Event clients which in turn maximises hotel revenue and profitability * To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up
To fully and correctly use Delphi
Together with your Events Team, to be primarily responsible for converting all incoming leads.
To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt
Where required, to handle last minute leads from enquiry to conversion to the day of the event.
To undertake telemarketing activities to identify new business opportunities where required.
To deliver the brand promise and provide exceptional client service at all times
To meet your designatedrevenue targets.
To assist with the preparation and regular update of the departmental budget
To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services
To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services
To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service
Technical Skills and Experience
Two years work experience as Event Executive or Catering Sales Executive in a hotel desirable Holds a diploma or suitable qualification in Hospitality or Tourism Management.
Strong follow-up/project management and organisational skills.
Thorough understanding of selling techniques and marketing concepts.
Well developed Computer Skills particularly in the use of MS Office, Email, Delphi/RESERVE..
Essential prerequisite is experience in the Travel and Hotel industry.
* Relevant Degree/Diploma in Sales & Marketing
Primary Location: IN-MH-Mumbai
Organization: Hyatt International
Job Level: Full-time
Req ID: MUM000461