Hyatt's Diversity Commitment

With your upbeat attitude and desire to exceed our guests' expectations, you're an ideal candidate for a career with Hyatt. In our culture of inclusion, you'll feel accepted for the individual you are, regardless of your background, style, ideas, or beliefs. We continue to receive recognition as one of America's best companies for our diverse population. Surrounded by this kind of encouragement, you're sure to grow and enjoy plenty of satisfaction as you move your way to the top.

We recognize that embracing and achieving true diversity and inclusion among our employees and clients is an ongoing process. A process with challenges, but with exceptional opportunities for business and personal growth. Hyatt's commitment is best evidenced by our focus on company-wide initiatives, which fall into five key elements - Commitment, Accountability, Measurement, Development and Communication - maintain and enhance Hyatt's image as an Employer of Choice, Business Partner, and Community Ally throughout the communities we serve.

Hyatt Guest Service Officer - (Guest Experience - Japanese) in MUMBAI, India

Description:
· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

· Ensures the strict control of room keys. · Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. · Coordinates all Repair and Maintenance and reports maintenance job orders. · Understands rate structure and promotional rates available. · Understands the sequence of duties related to VIP Guests. · Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. · Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Ensure that brand standards have been implemented

· Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.

· Support the hotels target for NPS and customer service.

· Ensure that the defined ISO standards are followed while on duty.

· Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose. · Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Ensures that all guest details are entered correctly in accordance with the principles of clean data. We require a profile who speaks Japanese fluently (Indian origin only)

Qualifications:
Diploma/qualification in Hospitality or Tourism Management

Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000701

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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