Hyatt Guest Service Officer - (Guest Experience - Japanese) in MUMBAI, India

Description:
· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

· Ensures the strict control of room keys. · Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. · Coordinates all Repair and Maintenance and reports maintenance job orders. · Understands rate structure and promotional rates available. · Understands the sequence of duties related to VIP Guests. · Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. · Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Ensure that brand standards have been implemented

· Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.

· Support the hotels target for NPS and customer service.

· Ensure that the defined ISO standards are followed while on duty.

· Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose. · Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Ensures that all guest details are entered correctly in accordance with the principles of clean data. We require a profile who speaks Japanese fluently (Indian origin only)

Qualifications:
Diploma/qualification in Hospitality or Tourism Management

Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000701