Hyatt Hotel Operator & Reservationist in RENTON, Washington
The Hyatt Regency Lake Washington at Seattle's Southport is recruiting for a Full-Time Guest Service Center Host, formerly known as a Reservations Agent & Hotel Operator, to join our growing Renton Family!
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
A Guest Service Center Host (Reservationist/Hotel Operator) is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, providing guests with hotel facility information and answering questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. The Guest Service Center Host (Reservationist/Hotel Operator) is also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.
The Guest Service Center Host/Reservations Agent must have good typing skills, a pleasant attitude and excellent phone demeanor. This individual must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answering questions relating to the hotels. Schedule flexibility is necessary.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: free uniforms and cleaning of your uniform, paid vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, free parking, discounted and complimentary rooms at Hyatt locations across the globe, discounted meals during shifts, up to $1,000 of tuition reimbursement per year, and many more!
When applying for a position at Hyatt, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 700 properties worldwide.
/Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. /
* A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills. * Open availability – including evenings, weekends, and holidays. * Customer service experience preferred. * Previous experience in hospitality, especially in Front Office, preferred.
Primary Location: US-WA-Renton
Organization: Hyatt Regency Lake Washington at Seattle%27s Southport
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: REN000189
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.