Hyatt Executive Assistant Manager - Rooms in SYDNEY, Australia
* Ensure the smooth and efficient operation and coordination of the various departments within the Rooms Division, and all related guest services, achieving maximum guest satisfaction whilst developing a caring and dynamic working environment and positive culture. * Represents the Rooms function on the hotel's Leadership Committee * Oversees the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make adjustments where necessary. * Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. * Ensures the proper handling of all regular and VIP guests reservations, room assignments and check-in experience. * Respond to any changes in the Front Office function as dictated by the industry, Company or Hotel. * Regularly revise all relevant Rooms Division contracts to ensure the best quality, efficiency and price. * Ensure all contractors are fully accountable for their work by establishing regular inspections and controls. * Deputises for the General Manager as required.
* Comprehensive knowledge of business needs, financial reporting and productivity requirements * Comprehensive Computer Skills, particularly in the use of MS Office, email and Hotel Property Management systems * Effective trainer, able to facilitate at all levels * Effective Mentor * University Degree/Diploma in Hospitality or Tourism Management is desired * Minimum two years work experience as Director of Rooms or four years as Front Office Manager or Housekeeping Manager is desired * Essential prerequisite is experience with luxury brand hotels
Primary Location: AU-NS-Sydney
Organization: Park Hyatt Sydney
Job Level: Full-time
Job: Hotel Operations
Req ID: SYD001273
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.