Hyatt Directors of Food and Beverage 餐饮部总监 in TIANJIN, China

Description:

Administration 行政

  • Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 确保餐饮活动符合相关公司的策略,酒店行动被有效实施。
  • Oversees the preparation and update of individual Departmental Operations Manuals.
    监督部门运营手册的制定和更新。
  • Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
    定期举行部门沟通会议,并确保部门例会和会议按需要高效进行。 Customer Service 顾客服务

  • Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
    确保所有员工传递品牌承诺,一贯为客人提供卓越的服务。

  • Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
    确保员工为其它部门的内部顾客也提供适当的优质服务。
  • Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.
    花时间在公共区域观察员工与客人的互动,与客人交谈,必要时与部门经理一起,对员工的对客服务技能进行辅导。
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    礼貌、高效地处理所有外部和内部客人的投诉和问题,并跟办以确保问题得到圆满解决。
  • Maintains positive guest and colleague interactions with good working relationships.
    保持基于良好工作关系的积极对客接触和同事关系。

Qualifications:
Administration 行政

  • Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 确保餐饮活动符合相关公司的策略,酒店行动被有效实施。
  • Oversees the preparation and update of individual Departmental Operations Manuals.
    监督部门运营手册的制定和更新。
  • Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
    定期举行部门沟通会议,并确保部门例会和会议按需要高效进行。 Customer Service 顾客服务

  • Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
    确保所有员工传递品牌承诺,一贯为客人提供卓越的服务。

  • Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
    确保员工为其它部门的内部顾客也提供适当的优质服务。
  • Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.
    花时间在公共区域观察员工与客人的互动,与客人交谈,必要时与部门经理一起,对员工的对客服务技能进行辅导。
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    礼貌、高效地处理所有外部和内部客人的投诉和问题,并跟办以确保问题得到圆满解决。
  • Maintains positive guest and colleague interactions with good working relationships.
    保持基于良好工作关系的积极对客接触和同事关系。

Primary Location: CN-12-Tianjin
Organization: Hyatt Regency Tianjin East
Job Level: Full-time
Job: Adminsitrative
Req ID: TIA000297

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.