Hyatt Guest Experience Host in TYSONS CORNER, Virginia
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Guest Experience Host are responsible for three major parts of the guest experience. The first is guest registration process and communication of hotel services and promotions. The Hosts will answer questions, give direction, and make detailed reservations or recommendations for our guest. The next part is the telephone operator. Hosts are responsible for answering incoming calls and must work well handling a high volume of calls. All Host should be comfortable and able to answer questions relating to the hotel. The last part is servicing the “Regency Club”. This is an exclusive, private lounge that cater to VIPs and frequent stay members. This clubs offer a variety of food and beverage services as well as current periodicals and the latest in media options and technology. The Host will be responsible for managing all the F&B in the club along with maintaining the cleanliness and following serve safe guidelines. this position offers the opportunity to engage in casual conversation and to indulge special requests. You will be the face of Hyatt as a Guest Experience Host.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
* A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills * Ability to stand for long periods of time. * Must be able to work a flexible schedule, including weekends and holidays. * Proficient in basic computer skills. * Must work well handling a high volume of calls * Previous customer service experience required.
Primary Location: US-VA-Tysons Corner
Organization: Hyatt Regency Tysons Corner
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: TYS000681
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.