Hyatt Lead Housekeeper/Room Attendant in TYSONS CORNER, Virginia
The Lead will be responsible in coordinating daily housekeeping operations and maintaining the housekeeping operating standards.
They will be responsible for supervising room attendants and housepersons to deliver an excellent guest satisfaction and experience. Assist the Housekeeping Manager in various activities. Supervise Room Attendants and inspect guest rooms, floors and hallways to ensure brand standards are being met. Opening the housekeeping department and assisting in assigning housekeepers rooms. Checks the occupied and departure rooms, giving special attention to guest needs. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Achieve positive outcomes from guest queries in a timely and efficient manner. Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department. Assist Housekeeping Manager with training requirements. Represent the needs of the team to others in the hotel. Willing to clean guest rooms and do the guest requests if necessary. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationships.
* A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills * Ability to lift, pull, and push a moderate weight * Previous housekeeping experience preferred. * Ability to speak Spanish is a plus. * Previous leadership experience preferred.
Primary Location: US-VA-Tysons Corner
Organization: Hyatt Regency Tysons Corner
Pay Basis: Hourly
Job Level: Full-time
Req ID: TYS000578
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.